Page 58 - STARTER KIT HELPDESK 2017v

STARTER KIT | Help Desk

Details:
A. Room Number
B. Request/ Status of Room (Select from Drop down list)
C. Quantity (1 as default)
D. Concerned Department
E. Relayed to (the name of the person the information was
relayed to; A dot is placed if it is not necessary to be relayed)
F. Assigned to (the name of the person the information came
from; A dot is placed if it is requested by the guest)
G. HDO (Help Desk Officer on duty)
H. Remarks (other details; a dot as default)
e.g. Number of pax in a newly checked in room

Information logged in the Inquiry Panel:
a. Outside Calls
b. Crisis
Details:
A. Name of caller/ company
B. Description (Guest inquiry/ Transfer call)
C. Remarks

4. For Request Panel, mark as Relayed once you have
informed the concerned person/ department.

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