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STARTER KIT | Help Desk


               Task 18: Use e-Helpdesk system in recording requests and inquiries on daily operations
               Request Panel:














































               Inquiry Panel:












                                    STEP(s)                                    STANDARD(s)

                   1. Upon receiving call, log in the necessary information on  All requests must be recorded for proper monitoring and for
                   the system.                                  proper tracing of guest’s stay.

                   2. Request Panel
                    Information logged in the Request Panel:
                   a. Requests for FO, Housekeeping, Maintenance and FnB
                   b. Status of rooms (VC, OC, MUR)


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