Page 39 - STARTER KIT CAPTAIN WAITER 2017v

STARTER KIT | Captain Waiter

Task 5: Receive cash payment.
STEP(s) STANDARD(s)

1. Count the money in front of guest to check if it No incidence of cash shortage or overage of guest
corresponds to the bill. payments.

2. Acknowledge verbally the amount received from No room for errors
the guest. (Phraseology…)

Task 6: Receive card payment.
STEP(s) STANDARD(s)

1. Accept and verify validity of credit card presented No incidence of error in processing credit card payment.
by the guest
Only credit cards authorized by the Accounting Department
2. Swipe and encode the correct charges in the should be accepted (Visa/ Mastercard, BPI, Diners, JCB,
Omron machine. Amexco).

3. Wait for the approval code from the machine. Minimum bill for credit card transaction is P300.

4. If approved, request the guest to sign the sales slip
(Sir/Ma’am, paki pirmahan po; or Sir/Ma’m, kindly
sign here)

5. If denied, request for other cards discreetly or pay
in cash (Sir/Ma’m, may ibang card pa po ba tayo:
or Sir/Ma’m, do you have other cards)

6. Check if the signature on the sales slip and on the
credit card matches.

7. Check also on the expiration date of the credit card

8. Return the card together with the cardholder’s
sales slip copy to the guest and say “Sana po
kayo’y nasiyahan sa inyong bfast/lunch/dinner.
Marami pong salamat and God bless. Magkita po
sana tayong muli!” or “I hope you enjoyed your
bfast/lunch/dinner. Thank you and God bless. We
Hope to see you again..)

Task 7: Issue receipt/OR.
STEP(s) STANDARD(s)

1. Issue standard POS Receipt to guest. Official Receipt is issued only upon guest request

2. If guest request for a separate receipt, issue the
Official Receipt

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