Page 41 - STARTER KIT CAPTAIN WAITER 2017v

STARTER KIT | Captain Waiter

Task 12: Double check BQT Bills.
STEP(s) STANDARD(s)

1. Always read BQT billings. No incidence of error in BQT billings computation.

2. Double check the computation and list of bills No room for error in all billings to the guest
breakdown.

3. Refer to EO or addendums when preparing BQT
Bills and Sales person to double check if Bills are
prepared correctly.

4. Update daily the running balance acknowledge by
the client in case of long staying.

Task 13: Gather total covers of Expressions, Banquet, Pool Bar and Sicily
STEP(s) STANDARD(s)

1. Accomplish manual Sales Report Accurate reports are submitted promptly.

2. Banquet Captain Waiter to submit to Cashier the Banquet
Covers Report

3. Cashier to submit the Banquet and Covers Report to F.O.

4. Submit to Accounting Dept. photocopy of Expressions,
pool bar, Sicily and Banquet Manual Sales Report the
following day.

5. Accomplish receiving and issuing logbook in
endorsement of any kind of transaction.

Task 14: Welcome guest.
STEP(s) STANDARD(s)

1. Greet guest as they enter Hotel Centro procedure on welcoming guest “Pagsalubong” is
a. Gestures: observed.
Open right hand pressed on the left part of the
chest, then bow.
Left hand at the back.
Eyes on direct contact to the guest.
Smile

2. If the staff is familiar with the guest, address guest by
their surname (“Magandang umaga po Mr./Ms. ________” or
Good morning, Mr./Ms. ___________’).

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