Page 84 - HSCR Slides - delegate version_Neat

Micro-Transactions - classification

• Critical Micro-Transactions – customer needs, wants and values.

• No approval necessary, passes straight thru purchasing process, may be pre-approved

• Limited Micro-Transactions – Helpful but not mission-critical

• Dependent on customer budget allocation – discretionary expense, up to an agreed limit.

• Exception Micro-Transactions – Lower value, needs to go through approval process.
• Declined Micro-Transactions – Ones they won’t pay for. Remove from Consumption Roadmap