Page 86 - HSCR Slides - delegate version_Neat

Building Value:
Customer Service Model

Provide pro-active • “Users who find this application
also find this one helpful. Can
outbound consumption we set up a demonstration for
you?”
services (free product
• “We noticed you don’t actually
trials, top tips, new use all the features. Can we
feature demos…) show you how they speed up
your business process?”

• “We’ve just added some new
features to our app. Can I give
you a quick guided tour?”