Page 39 - CBSP

ENGAGE ASSESS ARCHITECT CLOSE DEPLOY and
OPTIMIZE

Required Capabilities - ENGAGE

Key Capabilities Activities Partner Services Oppty’s Roles
Customer
Discovery 1. Engage with Execs, LoB, • Strategic Workshops • BVP
• BA
Use Case and IT • Business Requirements • Consultant
Alignment
2. Identify, capture and Definition (BRD)
prioritize customer • Technology Business

business requirements, Case Development

desired outcomes, and

quantify value

1. ID a set of improvement • Functional Requirements • BVP

opportunities Definition (FRD) • BA

2. ID target user personas & • Strategic IT

apply relevant use cases Roadmapping

to customer scenario(s)

3. Determine use

applicability, relevance,

and anticipated outcomes

4. Prioritize