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Service Encounters at Food and Beverage Outlets During Malaysia's Movement Control Order (Mco)

Most of them has successfully satisfying the customer even during MCO; by considering a few actions that should

be taken to meet customers’ needs and wants. MCO has contributed to increased demands for delivery, most food

and beverage suppliers continue to find innovative approaches to satisfy these urgent needs. They found during

peak hours that due to shortage of manpower Grab Food will no longer meet all orders and shrank the delivery

radius because Grab Food has several merchants and it must distribute the manpower equally.

So, to conduct further transactions, several of the operators associate with other delivery services including

Lalamove, Goget and Mr Speedy. Despite that, most food and beverage outlets have their own take-away service

where customer can order in advance, and then stop by until they are finished. To eliminate waiting time in

restaurants, consumers may order via the website and schedule the time to pick up the items, or choose either

they want it to be delivered to them; thus the operators can coordinate it with their suppliers afterwards.

01. 02.

To eliminate waiting time in A rise number of Malaysian

restaurants, consumers may cooking at home, and there are

order via the website and also an innovation made by a

schedule the time to pick up the few operators where they have

items, or choose either they begun to launch

want it to be delivered to them

However, due to MCO, there was a rise number of Malaysian cooking at home, and there are also an innovation

made by a few operators where they have begun to launch their own take-home kit by offering to consumers all

the supplies they need to create their own meals so they can prepare it at home. Thus, even at midnight,

Malaysians can have their meal and the taste would be the same as their favourite restaurant has served

previously. And of course, they can have it whenever they want.

Reference:

Bunyan, John (16 March 2020). "PM: Malaysia under movement control order from Wed until April 14, all shops

closed except for essential services". The Malay Mail. Archived from the original on 16 March 2020. Retrieved 27

Jun 2020.