Page 69 - EAMMV3

NICHOLAS BOOTHMAN
a statement about the occasion or the location, and
follow it with an open question. Those are the ones
that begin with who, where, why, when, what and how.
On the flight to Las Vegas, Kira, a Canadian, asked
Carl, a Norwegian, “Tell me about Oslo. I hear it’
s a
fantastic place (a statement). If I only had 4 hours what
should I see? (an open question)"
Simple. Now she has him talking. Kira knows the
best way to keep him talking is by giving feedback,
both physical and spoken. She gives physical feedback
by nodding and looking interested, and spoken
feedback with words like, “oh," “aha," “wow.” Kira
knows the best open-ended question of all is “tell me
about?" And it’s not even a question.
Talk to Someone New
Speak up. It doesn’t matter where you do it. Talk to
the person next to you in line. Talk to the person sitting
next to you on the plane/bus/train. Take your toddler
to a playground and talk with the other parents..
It’s perfectly natural to remark about the weather,
how busy it is, how long you waited. If the person
responds, listen to what they have to say. Give
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