Page 92 - ConvinceThemFlip

convince them in 90 seconds or less
that breaks the connection. Practice making your responses
as subtle, and yet identifiable, as you can. Notice how
people acknowledge feedback.
In my classes, I ask the participants to fill out a form
and let me know when they have finished by using nonver-
bal feedback only—and to make sure I have received their
message. You’d be amazed at the range of responses,
from waving hands to winks, from adjusting eyeglasses
to touching the nose, from big smiley nods to almost
imperceptible narrowing of the eyes. As a general rule,
the subtler you are, the more intimacy you achieve. At an
auction, some folks bid by waving or making big gestures,
EXERCISE
Feedback
Today, play with feedback. When you are engaged in a
conversation or attending a meeting, you can show you
understand and agree or disagree by using body language
only (nods, smiles, and so forth), spoken language only
(“Yes,” “No,” “Sure,” “How come?”), or both. Give
feedback for a minute or two, and then withhold it. Give
only nonverbal feedback. Give only spoken feedback. Give
both. Give none. See how little feedback you can give; see
how subtle you can be.
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