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Endnotes CHAPTER 7 • Managing Human Resources 251

1. Material for this chapter is drawn Referral Saves Time, Saves Mon- Ethnic Group Differences: The Val- DeRouin, B. A. Fritzsche, and E.
from D. A. DeCenzo and S. P. ey, Delivers Quality,” Workforce, ue May Be Larger Than Research- Salas, “E-Learning in Organiza-
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man Resources Management, 10th 7. B. Horovitz, “Layoffs Sting Icons Psychology (April 2002): 369–76; (December 2005): 920–40; K.
ed. (Hoboken, NJ: John Wiley & Coca-Cola and McDonalds,” USA and E. Hermelin and I. T. Robert- O’Leonard, HP Case Study: Flex-
Sons, 2010). Today, January 9, 2015, 5B. son, “A Critique and Standardiza- ible Solutions for Multi-Cultural
2. From the Past to the Present 8. B. Tuttle, “Why These 5 Compa- tion of Meta-Analytic Coefficients Learners (Oakland: CA: Bersin
box based on D. A. Wren and nies Are Laying Off Thousands of in Personnel Selection,” Journal of & Associates, 2004); S. Green-
A. G. Bedeian, The Evolution of Workers,” http://time.com/money/ Occupational and Organizational gard, “The Dawn of Digital HR,”
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(Hoboken, NJ: John Wiley & layoffs/, January 22, 2015. 253–77. 55–59; and J. Hoekstra, “Three
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Organizational Psychology in Testing on the Internet: Put Can- 3, 2003, 63; P. J. Taylor and B. 24. See, for instance, E. G. Tripp,
the Workplace,” Society for In- didates a Click Away and Hire at Small, “Asking Applicants What “Aging Aircraft and Coming Regu-
dustrial and Organizational Psy- Modem Speed,” Public Personnel They Would Do versus What lations: Political and Media Pres-
chology, www.siop.org (July 13, Management, Spring 2002, 41–52. They Did Do: A Meta-Analysis sures Have Encouraged the FAA to
2009); M. Munsterberg, Hugo 11. L. Weber and E. Dwoskin, “As Per- Comparison of Situation and Expand Its Pursuit of Real and Per-
Munsterberg: His Life and Work sonality Tests Multiply, Employers Past Behavior Employment In- ceived Problems of Older Aircraft
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Crofts, 1922); and H. Munster- September 30, 2014, A1+. Occupational and Organizational Pay,” Business and Commercial
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hrcommunication.com/Main/ considering the Employment In- ogy, Summer 2002, 307–28; and time.com (January 16, 2009);
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8781.aspx, April 10, 2013; A. Research,” Personnel Psychology, Organizations’ Use of Behavioral plane Crashes in Hudson River—
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G. Klaff, “New Internal Hiring Measured in Employment Inter- Meta-Analysis of Realistic Job al with Regard to Goal Properties,
Systems Reduce Cost and Boost views,” Journal of Applied Psy- Preview Experiments,” Journal of Goal Perception, and Rate Satis-
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Academy of Management Review, Recall and Judgments,” Journal of 2013, 63–65; B. Horovitz, “Tweet sory Support Behaviors and En-
April 1988, 241–54. Applied Psychology (April 2002): for This Job—And It Could Be vironmental Policy in Employee
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dian HR Reporter, June 4, 2001, Bobko, “Corrections for Range August 2012, 61–65; D. Zielinski, Lapresta, and J. GonzálezPachón,
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