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can be an unfortu- a manager’s job, it’s become even more so

StreSS
nate consequence in recent years. And because change can’t

of change and anxiety, both at work and be eliminated, managers must learn how

personally. However, change is a constant to manage it successfully. In this chap-

for organizations and thus for manag- ter, we’re going to look at organizational

ers and for employees. Large companies, change efforts and how to manage those,

small businesses, entrepreneurial startups, the ways that managers can deal with the

universities, hospitals, and even the mili- stress that exists in organizations, and how

tary are changing the way they do things. managers can stimulate innovation in their

Although change has always been part of organizations. •

Learning Outcomes

8-1
Define organizational change and compare and contrast views on the change

process. p. 261

8-2 Explain how to manage resistance to change. p. 266

8-3 Describe what managers need to know about employee stress. p. 268

8-4 Discuss techniques for stimulating innovation. p. 272

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