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managers look for specific performance

Controlling
gaps and areas for improvement. Things

is the final step in the management process.
don’t always go as planned. But that’s why

Managers must monitor whether goals that controlling is so important! In this chapter,

were established as part of the planning we’ll look at the fundamental elements of

process are being accomplished efficiently controlling, including the control process, the

and effectively. That’s what they do when types of controls that managers can use, and

they control. Appropriate controls can help contemporary issues in control. •

Learning Outcomes

14-1 Explain the nature and importance of control. p. 445

14-2 Describe the three steps in the control process. p. 447

14-3 Discuss the types of controls organizations and managers use. p. 452

14-4 Discuss contemporary issues in control. p. 458

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