Page 5 - Colours of Cranbrook Winter Issue 2018

5 COLOURS OF CRANBROOK, WINTER 2018

Unannounced

Re-Accreditation

Audits - An Update

By Lee Marriott,

Group Care & Services Manager

Cranbrook Care has been a hive of activity over the past
few months. We have had a number of new staff start who
bring with them a wealth of experience and knowledge.
These new team members will be able to support, coach
and mentor our teams as we continue to evaluate and
consolidate our services to meet the ever changing needs of
our residents.
An Independent Review of the National Aged Care Quality
Regulatory Processes has recently been undertaken and key
changes have been made to the industry's accreditation
process. The Review made ten recommendations to
Government, including the recommendation that re-
accreditation audits be unannounced. Cranbrook Care
welcomes this change. To ensure we are always prepared
for our accreditation visits we are working to develop In other news, earlier this month staff were given the
a number of new audit tools, new monthly reporting opportunity to undertake a free immunisation for Flu for
structures, continuing to develop our medical advisory the first time. We celebrated International Carers Day, had
board and clinical compliance meetings and enhancing staff pizza days and mini in house competitions. In the
our ever changing education program. We will continue coming months, staff will further be recognised with our
to involve our staff and residents in all aspects of our new reward and recognition program where they can
service delivery as we continue to consolidate and improve send each other thanks, and leaders can recognise staff
our service. who are excelling.

All Cranbrook Care residences will be undertaking monthly
quality audits to ensure we are both compliant and
working toward achieving best practice. These audits will Key Changes Relating to Unannounced
be reviewed and benchmarked by our Clinical Compliance Re-Accreditation Audits:
and Education Manager who will then identify themes
and opportunities for improvement and education • Providers will no longer be told of the date
opportunities across the Cranbrook Care family. We will of the re-accreditation audits
also be conducting more regular audits against the current
standards including audits internal and those being • On the day of the audit there will be significant
conducted by an external auditor to ensure validity. changes - including no forewarning of the
members of the Assessment Team
With all of this focus on compliance we need to ensure
that our biggest asset – you, our staff - are aware of the • This reform was enacted by the “Unannounced
changes, know the expectations and are well trained to Re-Accreditation Audits” amendment under the
deliver the service as well as being rewarded for a job well Australian Aged Care Quality Agency Act 2013,
done! Cranbrook Care has begun some new staff incentive earlier in March 2018
and recognition programs.