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in        the  the  it  get  to  Such  open       being  being  of  their  build
           shift  based  process  However  -  in  making  and  relate  authentic,  honest,  credible,  mannered  too.  requires  managers  listening,  aware  of  strong  digital  consistent  engage  engaging  support
           the  the  process  gets  –  others.  adaptable,  helps  word,  to     and  to  and  to
           on  project  where  defined.  and  together  with,  in  being:  patient,  diplomatic,  well  humour  technology  how  means:  actively  being  importance  real  be  be  in
           emphasis  agile  well  technical  done  facilitating  work  interact  interest  empathic,  proactive,  flexible,  of  so  -  This  spoken  and  bias,  and  the  contribute  the  to  need  will  motivation  pivotal  enough




           of  with  toolkits,  is  a  things  about  to  include  trusting,  sense  and  crucial.  negotiate  plus  in  live  outcome  trust,  are  investing
           lot       just          Managers         A    premium  written  all  skills.  skills
           a    SCRUM  people  gets  is  people  genuine  sensitive,  decisive,  approachable,  communication  is  recognising  to  language  people  The  respect,  Managers
           been  management  and  not  factor  how  a  attributes  encouraging.  a  the  in  These  people  you

           has    managing  are  Managing  for  done.  about  have  supportive,  compassionate,  judges,  at  is  communicate  persuasive,  willing  body  communication  –  both.  If  are
           There  task  working  of  people  human  way.  easier  things  is  It  and  people  good  minded,  and  Time  constant  articulate  being  their  tone.  Nowadays  world  across  legitimacy,  people.  people  them?



           Managers  in variance  across  and  role  to  seeking  they  yet  to planned  bridge  to  busy  too  achieve.  team  more  a  want  towards  line,  their  huge  an  with  firefighting.  often  and  over  win  task  often  and  is  role  the  role  need  changes  better  a  the  and  that  beliefs  management  project  gap?  skills





           Line  the  scores  pivotal  when  And  as  to  is  employees  shift  create  diverse  can  through  focus  yet  but  the  make  skillset,  role  of  this
           that  of  survey  the  focus  experience.  companies  development  seen  are  hard  there  The  managing  can  pressures  on  juggling  urgency  business  and  zone;  experience  to  broader  team  new  behaviours/  hierarchical  modes  fix  to  so?  doing

           suggested  70%  least  engagement  have  initial  employee  of  15%  skills  they  too  seems  flatter,  are  and  work  judge.  a  Managers  upwards.  environments  workload  emphasis  usually  where  Productivity  the  comfort  vital  support  a  means  their  of  the  of  more  traditional  time  there  not  of





           recently  at  for  They  the  be  the  under  on  money  Maybe  just  it  or  project  than  more  sees  and  teams  based  and  are  needs  is  Managers  dramatically.  have  and  time  This  understanding  go  let  to  a  with  and  Is  cost  the


           Gallup  account  employee  businesses.  should  enhance  suggest  spend  gap.  this  already  Organisations  based  coach  projects  project  Project  time  unintentional  Managers  conflicting  importance.  management  the  changing  Managers  models,  required.  ability  come  style  management.  is  What



            Managers  Matter                                                                     24
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