Page 30 - INQUISITIVE TITO

The 1 Employee A productive positive employee experience is the new contract between

Experience employer and employee. Employees see it as a journey that is an
integrated experience that impacts on their daily lives – outside and
inside the workplace – there physical, emotional, professional and
financial wellbeing. A valuable experience is productive, useful, engaging
and enjoyable work and experience. It is a journey that begins with
potential hires and goes right the way through to alumni. Not just full
time employees also temporary and project based people who deliver
your customer experience i.e. everyone.

You need to rethink roles, structures, tools and the strategies you use to
design and deliver an integrated employee experience. It involves all
workplace, HR and management practices that impact people on the job
that simplify work and improve productivity. HR need to take the lead,
working across the organisation to break down silos – collaborating to
integrate services so it is seamless from the employee perspective. You
need to use the physical and digital space and tools to increase
understanding and connections between departments.
1 Employees not only expect a better designed experience but also new

models of delivery – for instance by making WorkLife simpler with
smartphone Apps. You need to use these new available technologies to
improve what you do;. or at least review the potential of the existing
technology you have as it is probably being underutilised.
JOINED There will always be more to do than is possible - this is more a mindset

UP shift seeking out new connections rather than looking for perfection.
Once you identify the important touchpoints and moments of truth for
your different employee audiences you have a better understanding to
improve the experience, a starting point and a new way of looking at
things based on individual needs.

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