Page 20 - Warwickers Communication Counts v2015
P. 20
20 CEO BUSINESS AGENDA HOT CEO
businessTOPIC
agenda
Business drivers and sales
Key customer satisfaction
The marketplace A concise 1 page CEO business case
Finances/ ROI 1. What is planned?
Shareholder ROI 2. Business context?
Improving productivity 3. Why it is a good idea?
Navigating change 4. Expected outcomes?
Business issue resolution 5. Value created?
Retaining and developing talent
Right product and service mix IDEA: Introduce an editorial committee –
Innovation, research and strategy senior people from each of the main
development for competitive functions (and operational pathfinders)
advantage meeting monthly to agree what is
important on the business agenda and the
main company wide messages to
Working with your CEO: communicate.
1. Use your network on the ground so you can get information for the CEO on how people
feel about particular issues quickly.
2. Be proactive and sell your ideas based on the business agenda, business language and
focus on the benefits. Be succinct but have the detail ready just in case. Keep it to a page.
3. Simplify processes when you meet Summarise previous discussions and actions at the start
of each meeting. Prepare an agenda. Create a framework for sign offs. Provide a timetable
of forthcoming events and brief the CEO on the objectives for their events. Highlight
important trends and give employee feedback. Ask for feedback too.
4. Be flexible in when and where you meet. Find out the times that work best for them. Seek a
minimum of 30 minutes a week. Have contingency plans in place for events involving the
CEO including back up presentations, standby presenters and opening questions.
5. Attend CEO Events to ensure they run smoothly and be prepared to coach and give
feedback on communication skills. Build on your leaders own style and inherent strengths.
6. Build relationships with the CEO and their assistant to support you in your role.
businessTOPIC
agenda
Business drivers and sales
Key customer satisfaction
The marketplace A concise 1 page CEO business case
Finances/ ROI 1. What is planned?
Shareholder ROI 2. Business context?
Improving productivity 3. Why it is a good idea?
Navigating change 4. Expected outcomes?
Business issue resolution 5. Value created?
Retaining and developing talent
Right product and service mix IDEA: Introduce an editorial committee –
Innovation, research and strategy senior people from each of the main
development for competitive functions (and operational pathfinders)
advantage meeting monthly to agree what is
important on the business agenda and the
main company wide messages to
Working with your CEO: communicate.
1. Use your network on the ground so you can get information for the CEO on how people
feel about particular issues quickly.
2. Be proactive and sell your ideas based on the business agenda, business language and
focus on the benefits. Be succinct but have the detail ready just in case. Keep it to a page.
3. Simplify processes when you meet Summarise previous discussions and actions at the start
of each meeting. Prepare an agenda. Create a framework for sign offs. Provide a timetable
of forthcoming events and brief the CEO on the objectives for their events. Highlight
important trends and give employee feedback. Ask for feedback too.
4. Be flexible in when and where you meet. Find out the times that work best for them. Seek a
minimum of 30 minutes a week. Have contingency plans in place for events involving the
CEO including back up presentations, standby presenters and opening questions.
5. Attend CEO Events to ensure they run smoothly and be prepared to coach and give
feedback on communication skills. Build on your leaders own style and inherent strengths.
6. Build relationships with the CEO and their assistant to support you in your role.
