Page 10 - Education Agent Handbook 2021

Student Arrival and Orientation

Arrival

If travelling unaccompanied, or arriving in Australia for the first time, students should be aware of
Australian immigration processes as outlined at:
o https://www.abf.gov.au/entering-and-leaving-australia/crossing-the-border

o https://www.abf.gov.au/entering-and-leaving-australia/can-you-bring-it-in

o https://www.abf.gov.au/entering-and-leaving-australia/smartgates/overview
Saint Stephen’s College will arrange airport pick up for the student After clearing customs, the student
should look for a sign with their name on it. Airport confirmation will be sent to students. Students
should carry with them their homestay family contact information along with the airport transfer pick-
up contact details. The airport pick-up driver will transfer the student directly to their homestay and
introduce them to the homestay family.

Orientation

Saint Stephen’s College will provide an orientation for students on arrival. This includes information
about:

o Emergency contact numbers
o Information about how to report / seek assistance for actual or alleged sexual, physical or other
abuse, or an incident that significantly impacts on the student’s wellbeing
o Information on personal safety and security

o Information on how to access information on employment rights and conditions and how to
resolve workplace issues (e.g., FWO services)
o Support services available to the student
o Legal services if needed
o Emergency and health services
o School facilities and resources
o Complaints and Appeals processes

o Visa conditions relating to course progress, attendance and duration
(The above are requirements under the National Code. Include other information as applicable.)
o Overseas Student Health Cover
o Key members of staff
o Extra- curricular activities
o School timetable and routines
o Information about accommodation and the requirement to stay in school approved
accommodation arrangements

The homestay family will arrange for or assist the student to do the following after the student’s
arrival, as necessary:
o Contact parents to confirm safe arrival

o Open a bank account, Connect to a mobile ‘phone service
o Understand how to use public transport (depending on age)

Saint Stephen’s College – Education Agent Handbook page 10