Page 8 - Education Agent Handbook 2021

Pre-enrolment Information for Counselling Parents and Students

Please ensure the following information is covered when counselling parent / students. This is
required under Standard 2 of the National Code of Practice for Providers of Education and Training
to Overseas Students 2018 prior to enrolment of the student.
The International Student Guide contains the following;

o Entry Requirements Policy
o Academic Entry Requirements
o English Language Proficiency Requirements
o Student Accommodation and Welfare Policy

o Fees Policy
o Changing Visa Type
o School Fees:
o Student Support Services
o Privacy of Personal Information
o Course Progress and Attendance Policy

o Attendance
o Academic Requirement
o Suitable Academic Progression
o Completion Within Expected Duration of Study
o Refund Policy
o Student Default
o Non-Commencement of The Course (‘No Show’)
o Visa Refusal
o Withdrawal from The Course

o Unpaid Fees
o Breach of Visa Conditions or Failure To Follow College Policies
o Provider Default
o Complaints and Appeals Policy
o Deterring, Suspending or Cancelling Enrolment Policy
o Student-Initiated Changes in Enrolment
o School-Initiated Changes in Enrolment

o Student Transfer Request Assessment Policy
o Other Conditions
o Student Code of Behaviour

Please make sure parents understand the above policies.

Saint Stephen’s College – Education Agent Handbook page 8