Page 52 - STARTER KIT HELPDESK

STARTER KIT | Help Desk

7.3 Apologize to the guest and advise that we will look
into his/her concern.

8. Inform Duty Manager and find solution to the problems of
the guest or find some other options to the problem.

9. Take action immediately especially when a guest finds
reasons for disappointments/ comments.

10. Update and close the service ticket and the Daily
Monitoring Sheet.

Task 8: Monitor daily weather forecast

STEP(s) STANDARD(s)

1. Open the following websites and the weather forecast for Weather report is printed every 5am and 5pm.
the day:
a. www.pagasa.dost.gov.ph
b. www.accuweather.com

2. Combine the two forecasts in a one-page report and
print two (2) copies.

3. Copies of the weather forecast are distributed to the
following departments:
a. Front Desk
b. Helpdesk file

Task 9: Monitor and update on scheduled pick-up and transfers

STEP(s) STANDARD(s)

1. Print or obtain a copy of the Check-in List and Check-out
List.

2. Get details of the scheduled pick-up and transfers of No incidence of missed airport pick up or transfer.
arriving guests from the Check-in List, and the scheduled
pick-up and transfers of departing guests from the
Check-out List.

3. Advise Concierge and coordinate with them on the
preparation and delivery of the scheduled pick-ups and
transfers.

4. Monitor and update on the status from time to time
ensuring that all guests for pick-up are picked-up and
guests for transfers are sent off as scheduled.

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