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Documents That Govern How We Do Business

Our agreements, and Terms and General Conditions of Business are regularly reviewed by a
Documents Committee and amended, as appropriate, in accordance with industry movements and
legal counsel.
The documents enclosed are those in use as at the time of print. These documents are highly
proprietary and are therefore referenced for judging purposes only. They may not be copied or
distributed in any way. Failure to comply with this requirement will result in serious legal action.

FRANCHISE DOCUMENTS

Disclosure Document: South African consumers are among the most protected in the world, thanks to
the Consumer Protection Act (CPA). In accordance with this legislation, Just Property issues serious
franchisee prospects with a comprehensive document that makes full disclosure of salient facts and
grants prospects sufficient time to assess the viability of the franchise offer. These are two very
important steps towards ensuring ethical dealings in Just Property franchising
Franchise Agreement: Franchisees are deemed to be consumers in terms of the Consumer Protection
(CPA) and franchise agreements are therefore regulated by this law. Just Property franchise
agreements are written in plain English and meet the strict requirements of the CPA in relation to
Consumer’s right to choose, right to disclosure and information, right to fair and responsible
marketing, right to fair and honest dealing, and right to fair and just and reasonable terms and
conditions.

OPERATIONAL DOCUMENTS

Sale Mandate (Open, Joint & Sole): An estate agent Sales Mandate is the legal agreement between the
agent and the seller of the property. There are three different types of estate agent mandates in South
Africa: an Open Mandate, a Joint Mandate and a Sole Mandate. Open and joint mandates allow multiple
estate agents to market a property, while sole mandates give one agent an exclusive contract to
secure a sale. All Just Property franchisees and agents have electronic access to the latest mandates.
Offer To Purchase (OTP): The Offer to Purchase is an agreement that contains the terms and
conditions of the property transaction, and once signed by both the Buyer and the Seller, it constitutes
the Deed of Sale and is a legally binding contract.
Rental Mandate (Once-off & Management): The landlord-agent relationship and services rendered by
an agent to a landlord are managed by rental mandates. Best practice is that agents do not act without
this formal engagement with a property owner.
Owner Managed Lease: Having a Real Estate Lease is critical to a good landlord-tenant relationship.
This document includes all necessary provisions including terms, security deposit information and
disclosures.
Residential Management Lease: Just Property offers property management services, and these are
governed by this Agreement. With managed leases, for both furnished and unfurnished homes, the
agent is involved with the administration of the property, and the tenant management. The fees here
are higher as there is more work involved, and this is deducted monthly off the rental before paying it
over to the landlord.

THIRD PARTY AGREEMENTS

An important risk management tool across all levels of the Just Property franchise business is the use
of third-party agreements and, specifically, Service Level Agreements (SLAs). No two SLAs are the
same but they include common elements.

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