Page 39 - CAPE Financial Services Syllabus Macmillan_Neat

 UNIT 2: CUSTOMER VALUE, INFORMATION SYSTEM, AND FINANCIAL
SERVICES

MODULE 1: THE FINANCIAL SERVICES ENVIRONMENTS

GENERAL OBJECTIVES

On completion of this Module, students should:

1. outline the different products and services offered by financial centres;

2. understand the functional components within the international financial services industry and
their interrelationships;

3. understand key issues in the international financial services industry and their impact on the
global economy;

4. employ a working knowledge of best practices in international financial services management;

5. be aware of the relationship of customer service to international financial services
management in real world contexts;

6. have a working knowledge of international financial services operations in onshore and
offshore facilities;

7. understand the role financial institutions play in an economy that is considered to be fuelled
by banking; and,

8. be aware of the career possibilities and the skill sets needed in the financial services.

SPECIFIC OBJECTIVES CONTENT

Students should be able to: Offshore banking, offshore financial centres;
financial markets; primary, secondary, money
1. explain terms related to financial market, debt, equity, exchange and over-the-
services; counter, foreign exchange, Eurocurrency;
direct and indirect finance; financial
intermediaries or institutions.

Examples of financial institutions:

(a) commercial banks;

(b) investment banks;

CXC A38/U2/16 34