Page 62 - Dante Controller User Guide

Dante Controller User Guide

n Resolution Failed

n Elevation to Grand Master
n Multiple external clock sources
n Cannot Elevate to Clock Master
n Clock Sync Warning
The following events are classified as Information:

n Request Timeout Error
n Response Timeout Error
n Demotion from Clock Master
n Demotion from Grand Master
n Reboot required

Automatic Notification of Device Errors

Dante Controller is able to identify several types of problems that a Dante device may experience. A
device that is found to have problems will have its device name displayed in red. Additional information
about the problem can be found by double-clicking on the device.
A device displayed in red will either have entered failsafe mode, or will have an identified issue with its IP
configuration. These states are described in more detail below.
A device displayed in orange (’Ultimo’ low channel count devices only) will have entered upgrade mode
(see below).

Incorrect IP address configuration

Dante networks use IP Addressing to communicate. Incorrect address configuration can make it hard or
impossible for a Dante device to communicate. Dante Controller attempts to identify and report several
types of incorrect IP address configuration, including:
n Having multiple DHCP servers on the same network
n Incorrectly configured static IP addresses

n Connecting the secondary interface of a Dante device to the primary network
n Different interfaces on the same device using the same IP address subnet
n Configuring a DHCP server on the primary network to use the IP address range reserved for sec-
ondary link local devices (172.31.*.*)
If you need further information, please refer to the Troubleshooting section.

Failsafe mode

A device will enter failsafe mode when the firmware image stored on the board has become corrupted.
Although rare, this can occur when:
n The firmware update process is interrupted by power loss or network failure

n The firmware image itself that was used in an upgrade is corrupt
If your device enters failsafe mode, please use the Failsafe Recovery function in the Firmware Update
Manager application (if available) or contact your device manufacturer.

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