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HOW TO MAKE A CLAIM
1. If an event giving rise to or likely to give rise to a claim comes to your knowledge you must notify us within 30 days and
provide us as soon as is reasonably possible with:
a. the policy number of your related policy;
b. particulars of any other policy covering the same event;
c. written details of the event;
d. such proofs, information and sworn declarations that we may require;
e. any document or details of any communication received in connection with a claim.

This notification and/or information must be provided to us, preferably via your intermediary, at:
Zenith for the Accomplished (Pty) Ltd
PO Box 3505
Paarl, 7620
or
claims@zenithinsure.co.za
Tel: 021 872 7065
2. No admission, statement, offer, promise, payment or indemnity may be made by you without our prior consent in writing.
3. You must report any event to the police as soon as is reasonably possible after the event if it involves malicious damage,
damage to a vehicle, theft, death, injury or any other criminal act or suspected criminal act or loss of property. You must
take all reasonably practical steps to discover the guilty party and recover the stolen or lost property.
4. We may take over and conduct the defence or settlement of any claim and/or recovery from any third party and have the
right to use your name for this purpose.
5. You must give all information, documentation and assistance required by us to obtain indemnity from other parties.
6. We are not liable for any claim after 365 days have expired from the date of the event that gives rise to the claim, unless
the claim is the subject of a pending court action between you and us, or is a claim for sums for which you may become
legally liable to a third party.
7. If we deny liability or reject any claim made in terms of this policy or void your policy or you dispute the amount of any claim
under this policy, representation may be made to us within 90 days (the “representation period”) of your receipt of our letter
of rejection or voidance. Your representation must be submitted in writing to:
Western National Insurance Company Ltd
PO Box 5881
Tygervalley, 7536
Tel:0861 937 628
Fax: 021 914-0293
Alternatively, you may contact:
The Ombudsman for Short-term Insurance
PO Box 32334
BRAAMFONTEIN, 2017
Tel: 011 726-8900
Fax:011 726-5501
8. If your dispute is not satisfactorily resolved in this manner, you may institute legal action against us for the enforcement
of the claim by way of the service of summons against us. Summons must be served on us within 180 days of the expiry
of the representation period. If this is not done, your claim against us will be forfeited and will become time barred and we
shall no longer be liable for the claim.
9. We may, upon the happening of any event, pay to you the limit of indemnity provided in respect of such event or any lesser
sum forwhich the claim or claims arising from such event can be settled. We shall thereafter not be under further liability in
respect of such event.
10. We may require you to sign a release or discharge before we finalise or settle a claim.
11. All claims in terms of this policy will be negotiated and settled in the Republic of South Africa and calculated or paid in
South African currency.
COMPLAINTS PROCEDURE
If you have a complaint about this policy or the service you received from us, please contact:
Western National Insurance Company Ltd
PO Box 5881
Tygervalley, 7536
Tel: 0861 937 628
Fax: 021 914-0293

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