Page 10 - January 23 2023
P. 10

Customer Service

                                                                If  a  customer  cannot  get  their  questions

                                                                answered, or if they get bad service, they will
                                                                not come back to that store. However, there

                           By Makram Jreissat                   are more ways to provide good service than
           Introduction                                         just talking or emailing. It is possible now to
                                                                have  chatbots  and  live  chats  on  a  website
             The  world  is  rapidly  changing.  For  example,  along with a page of common questions and
             consumer decisions have always been based on       answers  for  their  concerns.  Most  people
             where  their  attention  is.  To  make  a  purchase,  have a short attention span, and that service
             they  used  to  rely  on  billboards,  television  &  could  be  the  difference  between  a  sale  or
             radio,  and  friends  &  family  recommendations.  them clicking away to another website.
             Now,  they  use  websites,  social  media  &
             podcasts,  and  reviews  from  influencers  & Customer Loyalty
             random  people  online.  If  a  business’  online  The first time a customer makes a purchase,

             presence  is  not  strong,  it  will  inevitably  fail.  businesses want them to keep coming back,
             Software  development  companies  like  DareDev    so  they  reward  them.  Tech  has  been
             help  businesses  by  analyzing  their  needs  and  extremely  useful  for  this.  There  are  loyalty
             building  software  that  will  improve  areas  such  programs  that  give  customers  points,
             as  brand  trust,  revenue  generation,  customer  referral programs that give them discounted
             service, customer loyalty, and decision making.    or  free  stuff  for  bringing  in  a  friend,  and
             Brand Trust                                        mailing & texting lists to give them the best
            Trust is one of the most important factors when     custom deals and other useful information.


            customers  are  looking  for  a  brand  to  purchase  Decision Making
            from. The first thing a customer does when they
            hear  about  a  business  is  look  them  up  online.  Decisions  should  be  made  with  logical

            This  can  make  or  break  a  business.  If  they  see  reasoning,  and  that  requires  information.
            positive  information  such  as  good  online        Data is abundant on the internet and can be
            reviews,  professionalism,  and  digital  presence,  collected from people who use websites and
            they  are  more  likely  to  choose  one  brand  over  social media. This gives the business owner
            another.                                             a powerful pool of data to work with, so they
                                                                 can make the best decisions.
            Revenue Generation

            Money  is  the  fuel  that  keeps  a  business      Conclusion

            operating. Customers could come into a store to     All  the  ins  and  outs  of  tech  with  business
            make their purchase, but it would be much easier    may seem complicated, but they do not have
            for them to buy online. In 2021, e-commerce was     to  be.  These  topics  go  much  deeper,  but  a
            a  $599.2  billion  dollar  industry  in  the  United  business  owner  should  not  struggle  if  they
            States. Even if a business did not want to do e-    lack  technical  knowledge.  They  should
            commerce,  it  would  be  extremely  beneficial  for  consider  educating  themselves  or  hiring  a
            them  to  show  their  products  online  to  give   software     development     company     like
            customers a taste of their store before coming      DareDev  to  take  their  business  to  the  next
            in.                                                 level.

                                                                                     Makram Jreissat, DareDev
             Page 10  I  iNETrepreneur Magazine                                     https://www.dare-dev.com
                                                                                  Email: makram@dare-dev.com
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