Page 142 - Specialised First Foreign Language 2

American-style or continental breakfast included in the
rate, often without private bath facilities

Benchmarking: Measuring performance against that of

best in class companies, determining how the best-in-class
achieve those performance levels and using this
information as a basis for your own company's targets,
strategies and implementation (Pryor, 1989).

Benchmarking: Process of comparing performance and

activities among similar organizations either against an
agreed standard or against those that are recognized as
being among the best

Benchmarks: Points of reference or comparison, which
may include standards, critical success factors, indicators,
metrics.

Best Practice: Operational standards considered the most

effective and efficient means of achieving desired
outcomes.

bias: preferential display on a reservations computer of a
host carrier flight schedule.

biodiversity: a variety of wildlife in an area

Biological diversity (biodiversity): The variety of life

forms and genes they contain, and the ecosystems they
form. Biodiversity is usually considered at four levels;
genetic diversity, species diversity, community diversity,
and ecosystem diversity.

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