Page 177 - Specialised First Foreign Language 2

On-site assessment: A site-visit by a quality systems
member to verify material submitted during the
accreditation application.

On-site management: Management of visitor impacts
and behaviour on-site through the use of signs, formed
tracks or board-walks, barriers and the physical presence
of management staff.

open jaw: an arrangement, route, or fare, authorized in a

tariff, granting the traveling public the privilege of
purchasing round-trip transportation from the point of
origin to one destination, at which another form of
transportation is used to reach a second destination, where
a passenger resumes the initial form of transportation to
return to the point of origin. Used for airline travel mainly

Operations management: "The ongoing activities of
designing, reviewing and using the operating system, to
achieve service outputs as determined by the organization
for customers" (Wright, 1999).

operations: performing the practical work of operating a
tour or travel program. Operations usually involves the in-

house control and handling of all phases of the tour, with
both suppliers and clients.

option date: the date agreed upon when a tentative
agreement is to become a definite commitment by the
buyer

177