Page 182 - Specialised First Foreign Language 2

Process: "A set of interrelated or interacting activities
which transforms inputs into outputs" (ISO, 2000a:7).

Product: "The result of a process" (i.e. output), which may

be either a service, or a good (hardware or processed
materials) or software (e.g. information) or their
combination .

Profit: The excess of revenue over expenses, if expenses
exceed revenues in a given period the organisation will

make a loss.

proof of citizenship: a document, necessary for obtaining
a passport, that establishes one s nationality

Protected area: Any area of land and/or sea dedicated to
the conservation, protection and maintenance of
biodiversity and natural and cultural resources, which is
managed through legal or other means.

protected: guarantee by a supplier or wholesaler to pay
commissions, plus all refunds to clients, on pre-paid,
confirmed bookings regardless of subsequent cancellation
of a tour or cruise.

Public policy: Is whatever governments choose to do or

not to do. Such a definition covers government action,
inaction, decisions and non-decisions as it implies a very
deliberate choice between alternatives .

Quality: The degree to which a set of inherent
characteristics of a product fulfils customer requirements .

182