Page 187 - Specialised First Foreign Language 2

Servicescape: The location in which the service encounter
takes place

shore excursion: a land tour, usually available at ports of

call and sold by cruise lines or tour operators to cruise
passengers

short haul: 1-3 hour flight

shoulder season: period when there is neither a high nor
low demand for a destination, usually falling in the spring
or fall months for most areas

single supplement: an extra charge assessed to a tour
purchased for single accommodations

site destination selection company: company that
investigates and suggests potential meeting sites to suit
corporate or association needs

Skills gaps: Employers perceive existing employees have

lower skill levels than needed to achieve business
objectives, or where new, apparently trained and qualified
for specific occupations, entrants still lack requisite skills.

Skills shortages: Lack of adequately skilled individuals in
the labour market due to low unemployment, sufficiently
skilled people in the labour market but not easily

geographically accessible or insufficient appropriately-
skilled individuals.

Small business: A small business is one which has a small
number of employees, profit and/or revenue. Often these

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