Page 13 - Ombudsman Participant Manual Optimized_Neat

STAGE 4

Regulations: Case Study I

The Foundation of Residents’ Rights Classroom/In-Person

Classroom/In-Person 120 minutes
Prerequisite: Regulations: The Foundation of Residents’
90 minutes Rights
Prerequisite: All Stage 1, Stage 2 and Stage 3 activities

Learning Objectives:
Learning Objectives: • Essential elements of a case
• Who are the federal and state agencies • How to work through a case
that regulate nursing homes, personal care • work versus inadequate case work
homes, assisted living facilities and • Team approach to casework
domiciliary care
• How ombudsmen use regulations to protect
resident rights and resolve concerns Life as an Ombudsman:

• Ombudsman interface with licensing Dealing with Grief and Loss
personnel

• Methods to search regulations Independent Learning (online module #8)

40 minutes
Learning Objectives:
• The four stages of grieving

• Preventing and treating compassion fatigue

• The four stages that lead to compassion

fatigue
• Practical ways to deal with compassion
fatigue and burnout
Shadow/Mentoring
Ongoing

Refer to manuals for specific activities.

Office of the LTC OmbudsmanOmbudsman
Office of the LTC
Version 1.0 September 20202020
Version 1.0 September
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