Page 15 - Ombudsman Participant Manual Optimized_Neat

STAGE 6

Alzheimer’s Case Study III
and Other Dementia-Related Disorders Classroom/In-Person

Independent Learning (online module #10) 120 minutes

40 minutes Prerequisite: Case Study I

and II
Learning Objectives:
• Definitions of Alzheimer’s and other Learning Objectives:

dementia-related disorders • Essential

• Communication problems experienced by elements of a

residents with Alzheimer’s and other case and how

dementia related disorders to work through

• Importance of non-verbal communication a case including licensing regulations
• Quality, consumer-directed case work and
how to distinguish between quality case
work versus inadequate case work
• Records release requirements –
State Long-
Term Care Ombudsman decision
Culture Change
Independent Learning (online module #11) Facility Closures, Discharges and Appeals

40 minutes Independent Learning (online module #13)

Learning Objectives: 40 minutes
• Culture change Learning Objectives:
• Resident direction regarding culture change • Process for facility closures (tip sheet)
• PEER program • Appeals process
• Examples/resources available • Ombudsman’s role in assisting resident with
discharge notice and handling breaches in
confidentiality
• Risk Management Meetings

Levels of Legal Authority Self-Directed Independent Study

Independent Learning (online module #12) Independent Learning (field work)
40 minutes Participants will complete the following:

Learning Objectives: • Resident Rights training (conduct)
• Various levels legal authority • PEER interview (if no PEER, can interview a
o
f
encountered by ombudsman and their resident) using provided questions
definitions (from informal to formal)
• Resident direction (ombudsman follows
resident regardless of POA) Shadow/Mentoring
• Effect on residents who have a POA or
guardianship (and the differences) Ongoing
• Ombudsman role in competency and • Refer to manuals for specific activities
capacity (does not determine or give legal (includes casework).
advice)

LTC
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of
Office of the LTC OmbudsmanOmbudsman
Office
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Version 1.0 September 20202020
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