Page 10 - Ombudsman Participant Manual Optimized_Neat

STAGE 1

Welcome to the Office Shadow/Mentoring

of the Long-Term Care Ombudsman Facility Visit

Independent Learning (online module #1) (Toward a total of 15 hours throughout certification)

10 minutes Prerequisite: Welcome to the Office of the Long-Term Care

Ombudsman
Learning Objectives:
f
• Role of the Long-Term Care Ombudsman Participants will be required to complete a series o

• Mandates, scope and limitations of program program activities with their mentors during each
(confidentiality of all consumer information) stage of the training. There is flexibility in
• Who we serve and where they live scheduling; however, all required shadowing must
• Types of concerns brought forth by long- be completed and documented.
term care consumers Participants will observe a Facility Visit with focus on

concepts from the first Independent Study and:

• Ways to respectfully engage residents in
Aging Resources conversation about quality of life and
quality of care
Independent Learning (online module #2) • Enhanced communication and resident

40 minutes visitation skills
Learning Objectives: • Resident dignity and rights
• Identifying available support, and • Consumer direction (capturing resident
• Referral resources perspective), self-resolution, resident
empowerment

LTC
Office of the LTC OmbudsmanOmbudsman
Office
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Version 1.0 September
Version 1.0 September 20202020
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