Page 5 - Ombudsman Participant Manual Optimized_Neat

Guide
Trainee’s

the Long-Term Care Ombudsman
Office o f

Welcome

“Advocate for those who can’t; support those who can; and ensure that all long -term care consumers live with dignity and

respect.”

We l would agree that residents deserve dignity, respect, support and advocacy. But how do you make that happen?

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Participating n traditional classroom lecture and independent study is certainly important and valuable. But, watching

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someone o something is very helpful in bringing the training full circle.

The shadowing and mentoring component of our training is intended to provide an opportunity to observe and eventually

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participate n ombudsman activity. The shadowing opportunities are intended to help you become familiar with the people

we serve and the places where we work.

Over the next few months you will be asked to accompany a certified ombudsman as they work with residents, facility staff

and the community.
Training Program Overview

The training is progressive and a combination of classroom work, independent study and shadowing your mentor. The
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participant manual combination resources types ombudsman activity and journaling tools document your
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progress through the curriculum. Your mentor will serve your guide throughout your process. While there suggested
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progression f work completed each stage, the training can paced way that works for you – moving faster or taking

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more time. n order to become a Certified Ombudsman, all six stages in the ombudsman curriculum brochure must be

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completed successfully.

**Please note: everyone participating in the training must have a valid email address. The email address allows you to

access on-line training modules and webinars that are required pieces of the curriculum.**

Helpful Hints

• Pace yourself; take time to learn; don’t over-commit

• Ask questions of your mentor

• Be reliable; be on time – plan to arrive a few minutes early so your mentor can provide background information

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and establish parameters; allow for few minutes the conclusion f the activity o process questions and
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observations

• Be respectful of the residents and the residents’ space

• Be clear on the confidentiality standards for our program and adhere to the protocol

• Receive feedback from your mentor with an open-mind

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• Be team player

• Be open to challenging your “comfort zone”

• Be thorough in your completion of related documentation
Office of the LTC Ombudsman
Office of the LTC Ombudsman
Version 1.0 September 2020
Version 1.0 September 2020
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