Page 6 - Ombudsman Participant Manual Optimized_Neat

Competency Measures

Your mentor is a seasoned ombudsman who will guide you through this process. Their feedback is requested at the
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completion each observation/activity. Take this opportunity learn from their experience. Feedback provided o
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enhance your skills, bolster your confidence and increase your knowledge-base.

It s possible that your mentor may ask you to re-visit some material or complete additional observations in order to help

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you improve skills or knowledge base. You may request additional observation opportunities if you feel it would be helpful.

In order to complete your training and be considered a certified ombudsman, you must complete all training requirements

and demonstrate competency in all areas.
When Concerns Arise

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We are committed providing quality training experience for you. We need experienced and qualified advocates o
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join our team. We want to know if you are experiencing difficulties or have any concerns.

Sometimes, shadowing experiences reveal a “bad fit”. New ombudsmen trainees may come to the conclusion that the

ombudsman office – or certain program activities may not be a good fit for you. It’s important to discuss these concerns as

they arise. Although it is required that training be completed in full, it is possible to tailor your actual volunteer experience

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to suit your skill-set and preferences. One the essential elements effective advocacy passion for what you are doing.
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If you ever feel as though that passion s ebbing that something is interfering with your ability to be satisfied and

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successful n your relationship with our office s important that you bring that to the attention of your mentor,

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coordinator supervisor. We are committed helping you confident and successful.
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If you have difficulties with your working relationship with your mentor, it is important to acknowledge that and to address

it. You can contact your Regional Ombudsman at any time with concerns regarding your mentoring experience.

Your mentor is a skilled and experienced ombudsman. Your mentor wants you to be successful but is also aware of the

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skills necessary order successful. From time time, your mentor will need provide constructive critique intended
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to help you be s successful s possible. This is a learning experience and we owe our new trainees a quality learning

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experience. We have asked our mentors to be mindful of their responsibility o our new trainees. The mentor/mentee

relationship should be a professional, working relationship and both parties are expected to approach their work in that

manner.
Documentation

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“If isn’t documented, it didn’t happen.”
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Documentation f ombudsman activity is not optional. Documentation – as per protocol – is required. trainee and as

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a newly authorized ombudsman, you are required to keep a record of your activity.

Your mentor will be instructing you regarding local protocol for recording your work. For purposes of fulfilling the

shadowing requirement of this training process, you are required to complete a worksheet for every activity observed.

These worksheets are contained in this binder. Look over those worksheets prior to completing each observation. These

worksheets are specific to each type of activity. Once your worksheet is completed, your mentor is required to review,

provide feedback, and sign-off on your work. You should also enter each observation activity in your activity log.

Office of the LTC
Office of the LTC OmbudsmanOmbudsman
Version 1.0 September
Version 1.0 September 20202020
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