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STAGE CONTINUED
6
OmbudsManager Practice Session: Part II
OmbudsManager Documentation Learning Objectives:
Classroom/In-Person • How to utilize OmbudsManager to record
240 minutes program activities in the system
Prerequisite: Stage 1, 2, 3, 4, 5 AND 6 activities • How to document cases in the system
As well as the OmbudsManager prerequisite webinar • Data integrity and case notes
• A demonstration of using OmbudsManager
Bean Counting: Part I reports will be provided to attendees
Learning Objectives:
• The principles and methods for capturing
ombudsman activities, casework and
advocacy
• Documentation is a form of advocacy
• The importance of documentation and the
documentation timelines
Certified Ombudsman Status is achieved at this point.
the
LTC
Ombudsman
of
Office
Office of the LTC Ombudsman
Version 1.0 September 2020 2020
Version 1.0 September
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