Page 57 - Ombudsman Participant Manual Optimized_Neat

and Assistance
Information

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Another common ombudsman activity s providing information and assistance. These activities include providing

information o individual including residents, family members, and facility staff.

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During your training you will shadow an information and assistance activity. While shadowing that activity, complete the

Trainee Journal for Information and Assistance.

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o
o
downloadable
This form available under the Attachments tab the left-hand side. Click the paper clip view all and
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s
i

o
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fillable documents. Once you click on a document in the list you can view, complete, or save the document. When you are

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finished viewing, completing, or saving the document, click on the small n the upper right-hand corner to close the

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document and return to the manual.

In the next few pages you will find some useful information about Information and Assistance.

Office of the LTC Ombudsman
Office of the LTC Ombudsman
Version 1.0 September 2020
Version 1.0 September 2020
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