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SAFETY COMPANY UPDATES NAVIGATING COVID-19 QUALITY FIELD FOCUS FALLEN PATRIOTS GRADS
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June 2020

The

Bottom last piece for the is a reminder to us
When I wrote my
that customers must
Line Graypvine in early be nurtured even in
April, my view on the
the best of times. I’ve
financial outlook of heard it said before that
Gray was very unclear. We had no clear vision of sales, anyone can pray when
and across the business we had about $300 million of times are bad, but the
projects delayed or cancelled. The future international times to pray are when
outlook was bleak and the daily news gave little hope of times are good. The
recovery. Troubling. same goes for sales and
Yet, now we find ourselves with an abundance maintaining customer relationships. Anyone can call a
of sales opportunities that could provide us with customer during the bad times, and I assure you our
record sales and profits. The largest volume of these customers are getting a million calls right now from our
opportunities are at Gray Construction, but the other competitors. But the time to call customers, the time
companies also have a good outlook – not outstanding, to give the best customer service is during the great
but good. While we will be profitable for FY 2020, we times. And that’s exactly what we’ve been doing.
likely will not make our overall profit goal at Gray, Inc. While I am very optimistic about our future, the
and that is because of delayed and canceled projects. financial conditions are still very unstable. That’s why it
At this point, I think we can get to 60-70% of our is so important for all of us to help in closing on these
overall goal for FY 2020. We are now building for sales opportunities. Someone told me in April, “we are
FY 2021, and the sales opportunities we have before built for times like these.” How true!
us could set the stage for a fantastic FY 2021. It’s not
guaranteed, but we have the chance.
So, in the middle of the worst economic times
in 100 years, while businesses all around us are in
financial ruin, how is this possible for us? Why are we
different? The suddenness and violence of this storm Stephen Gray, President & Chief Executive Officer

OUR PURPOSE CORE VALUES
Our purpose is to make a difference in 1. We put safety and quality of life first.
people’s lives by creating unforgettable 2. We are customer and relationship driven.
customer experiences and great projects. 3. We treat others the way we want to be treated.