Page 20 - Graypvine March 2022

Quality partner plans we will be able to focus on our three

big audit and inspection points: First of Kind (FOK),
with Trey Griffith
Director, Quality interim and final.
We must continue the effort started on QI’s (Quality
Impact). Some of you may have done one of these
As we start off a new calendar year with hopes of in the past, some may not. This is a measurement
the supply chain issues coming to a halt, I wanted to tool that we are using in quality to determine several
take some time to talk about the growth we had in things. One for example is the overall cost of quality,
quality over the past year. I’ll also touch on how we not only for us but for our trade partners as well.
plan to move forward with momentum into this new We are only successful if our trade partners are
year. As mentioned, we have had our struggles with successful. This tool will also allow us to establish
material shortages – which is still going on – but with focus areas in training and education, depending on
all of that we have persevered through these tough repetitive items.

20 waters to maintain schedule and most importantly “The biggest improvement I
to keep safety first. We have done all this while
delivering a top quality product. We have had to get have seen over the past year is
creative with some solutions with “temp roofing,”
long term storage, and epoxy joint fillers, just to COMMUNICATION ON QUALITY!
name a few. But the biggest improvement I have Phone calls, emails, and quality
seen over the past year is COMMUNICATION ON
QUALITY! Phone calls, emails, and quality impacts impacts were pouring in over the
were pouring in over the past year with issues and past year with issues and potential
potential solutions, and I wanted to take a moment solutions, and I wanted to take a
to say THANKS! You have done a great job with this,
and we need to build on this to take quality to the moment to say THANKS!”
next level.
So what does “the next level of quality” look like? Lastly but certainly not least we have a new
To me, it’s consistency! Consistency in several areas, software we are using for our inspections and audits
which includes mock-ups for example. We must put that will allow us to change the approach of auditing
a focus on mock-ups as we move forward – setting and how we are doing them. More to come on
that expectation for our trade partners and our that in the future but our goal in quality is still and
customers is key to the success of any project. We always will be “it’s more about audit timing and the
must gain consistency in trade partner site specific quality within, than the number of audits” and we are
quality plans. We must get better on this objective. excited about the opportunities that Procore is going
We need these plans from our trade partners to help to offer to help us in this effort. Without a doubt I
us better manage the overall quality of our projects. feel strongly that first time quality and top quality, or
Our goal is to get these plans and then simply hold however you want to say it, is achieved through the
our trade partners accountable for following that “why.” We must educate the why we do what we do
plan, instead of pushing them to do quality our way. to get to an understanding of how we do something
While this will have variation between trade partners, right. We plan on focusing more in this area through
it will create consistency amongst our projects for Quality Minutes and videos, and getting them more
the overall quality of product we put in place. This is accessible on jobsites.
one of the ways we are tying back into the message All in all I’m excited for the opportunities of a
from Brian and Patrick on “what got us here won’t new year and I hope you are as well. We have a
get us where we are going” from the annual meeting. lot of work ahead of us but through our combined
We need to be able to do a little more with less; this commitment, good communication and the tools we
is how we do it on the jobsite. By managing trade now have, quality is going to the next level.