Page 3 - Graypvine October 2019

Company Updates

Gray Construction South Atlantic Office

with Brian Jones with Brett Goode
Chief Operating Officer Senior Vice President,
South Atlantic Office
Personal growth precedes company
growth! We've seen significant company As we’re approaching the end of FY19 and
growth this year. In fact, we are putting nearly 60% more planning for FY20 I’d like to focus this month’s South Atlantic
construction work in place this year compared to last year. Office update on customer satisfaction. Yes, we hear that term
That equates to almost $42-million more construction work a lot at Gray however, I personally think we can’t talk about it
put in place each month. Wow, that's the equivalent of one enough. Our team has some great projects underway plus a
large project per month in addition to what we could already handful that are on the brink of finishing up. So, that means the
do. This is only possible because of the personal growth of pressure is on to execute all our projects safely, efficiently and
our team members, which started years in advance of today. with satisfied customers – meaning they would ask us to work
Think of where you were in your career three or four years with them again or better yet, refer us to other customers.
ago. I bet you can say that you've learned a lot since then and This brings me to Gray’s customer survey program. Since
are capable of doing a lot more now than before, or you have starting this program 25 years ago we’ve received some great
more responsibility, or you are new to the company because feedback. Yes, some positive but some sharing with us where 3
our growth has created new jobs. Whatever your situation, we need to improve. And sometimes, we’ve received a positive
you had to grow both personally and professionally before the survey only to have the customer call us a couple of weeks
company could expand. This means more opportunity for all of later expressing his disappointment in our work. I share all of
us and paves the way to an exciting future. this to simply say this…no matter the customer feedback we
As we near the end of this fiscal year, we should be must never become complacent. Keep a consistent, open line
extremely proud of the dedication and hard work that will yield of communication with your customer throughout the project.
record growth and profitability. You will hear more about this at It only takes one disappointed customer to tarnish the Gray
our annual meeting where we celebrate how we did this year, brand.
recognize our 60-year anniversary coming up in 2020 and On a final note, as the leader of the South Atlantic Office, it’s
then take a peek into the future to imagine how we can further important to me that I recognize individuals on our team who
provide opportunity for personal growth that will propel the go above and beyond. So, we’ve initiated the Challenge Coin
health and growth of Gray for many years to come. Until then, program in our office which is tied to Gray’s three core values.
work smart, be kind and be safe. I’m thrilled to announce the first recipient of the Customer &
Relationship Driven Challenge Coin, Anthony Peters, for his
Lead, Exceed, Grow. #teamgray outstanding performance in customer satisfaction on the Nutec
Project, one of the first organically generated projects out of
the South Atlantic Office. Congratulations Anthony!! Be sure to
ask Anthony to tell you the Nutec story next time you see him.
West Region As we look forward to FY20 we’re celebrating a recent win
with Bob Moore for a great repeat customer, Bridgestone in Wilson, NC as well
President as welcoming new South Atlantic team members Dale Good
and Keith Jones. Looking forward to seeing their talents grow!
With three-fourths of the fiscal year behind
us, the West is hitting its stride! Commercial,
Industrial/Entertainment and Timberwolff are swamped
putting work in place and proposing on work to establish
a solid backlog for next fiscal year. There are not enough
superintendents to go around, so don’t forget about our
referral program. A slow start earlier in the year has been made
up and the forecast is sunny.
As I’ve stated many times in the past, construction is a
team sport. This is a timely reminder as we gather input for
the implementation of Gray West’s new and improved profit
sharing/incentive program for eligible team members starting
next fiscal year. On a basketball team, if a player received a
bonus for each basket they made, there probably wouldn’t
be much passing and more likely than not, the eventual result
would be a loss. On the other hand, if a team bonus was
realized based on the team winning the game, the incentive
for teamwork creates an outcome that is greater than the
simple sum of its individual team members. Just as in the
case of Gray’s ESOP, when the team wins, everyone benefits.
This philosophical framework is driving our new program with
details forthcoming once all input has been evaluated.
Updates continued on next page