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Kim and her husband, David, (not pictured) have two children, Grace, age 13, and Ryan, 16.



          This strategy is applied in the work we do
        at Healthnetwork every day. Just as in nursing    Being there for people in a time of
        or in any leadership role, communication
        and listening are essential. When it’s done       great need, connecting them with
        authentically, listening results in informed,     exceptional medical care, trusting
        shared decisions, which improves the           that people will give back and knowing
        experience for both the employee and the       that together those efforts will ultimately
        patient. It ensures that the work we are       contribute to better health for everyone—
        doing will achieve the outcomes most                     that is so powerful.
        important to patients and families.
          When our supporters call, they are often
        in a vulnerable place, our Medical Coordinators
        need to be able to listen and communicate
        with empathy and compassion. They must
        determine the most important pieces of      Q: What’s something you’re looking forward to
        information and translate it into terms that    learning at Healthnetwork?
        are clinically meaningful to our hospital
        partners so we can connect them to the      A: The philanthropic side of what we do is
        right doctor, quickly.                      new to me, and I am learning every day. Once I
                                                    understood Healthetwork’s mission and the
        Q: That’s a lot to ask of one person!       vision—being there for people in a time of
                                                    great need, connecting them with exceptional
        A: It is, and our Medical Coordinators are   medical care, trusting that people will give
        exceptional. Like some of the best nurses    back and knowing that together those efforts
        I worked with, they juggle a lot of very    will ultimately contribute to better health for
        different things at once. It’s a challenge,    everyone—that is so powerful. And that is how
        but it is deeply rewarding.                 I knew this is the right place for me. ✦



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