Page 50 - Radius Training Corporate Brochure

EXECUTIVE ADMINISTRATIVE PROFESSIONAL SKILLS

(A Two-Day Training Programme)

Best suited to Course Outline

Personal Assistants, Executive Assistants,  Roles and responsibilities of the Executive
Secretaries, Project Assistants, Administrative Secretary
Assistants, and Receptionists who aim to master  Managing relationships
the skills of an effective administrative
professional. * Making a positive first impression
* Identifying behavioural styles
Objectives * Understanding the strengths and
challenges of behavioural style
By the end of this training, participants will be able to:
* Adapting communication according
 Understand the importance of to behavioural style.
professional presence on the job  Communication skills
 Learn how to self-manage to become * Verbal and non-verbal communication
more effective and efficient
methods
 Adapt to varying needs and styles of
management * Positive communication
 Improve your communications skills, * Active listening
including listening, questioning, and being * Asking useful questions
more assertive
* Using assertiveness techniques
 Increase your effectiveness in recognizing * Handling conflict
and managing conflict, and dealing with
difficult people

Overview

The role of the Personal Assistant / Executive
Assistant is a multi-faceted one, requiring high-
level technical and interpersonal skills. This
course aims to help the Executive Assistant work
to the best of his / her abilities, whilst developing
mutually supportive relationships with others.

B r o a d e n i n g t h e C i r c l e www.radius.training 50