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TELESALES

               60 minutes, including interactions, videos and downloads


               Suitable for

               This Telesales course is aimed at anyone that is involved in making outbound sales
               calls as part of their role. This could include:

                    •  Telesales Executives                       •  Sales Team Members
                    •  Telesales Representatives                  •  Call Centre Employees
                    •  Telesales Advisors                         •  Business Development
                                                                     Managers
                    •  Telemarketers                              •  Business Owners
                    •  Sales Executives

               Overview


               This telesales e-learning course provides, practical, useful advice that can be applied
               immediately to a range of business development scenarios. Using memorable and
               interesting techniques, the course will ensure users take away all the knowledge and
               skills required to make a success of inbound or outbound telesales calls.


               The e-learning offers a structured approach to handling telesales calls. A clear
               method of guiding calls passed the gatekeeper will ensure users are in a position to
               assess the needs of the decision maker, gauging their buying interest and using
               positive questioning and conversational techniques to help highlight the benefits your
               product or service give the customer.  Once the need is established, users have all
               the tools required to manage any objections and close the sale.

               Course Objectives

               Selling over the phone can be a challenge for some and a fear for others. This
               telesales e-learning course takes the mystery out of how to effectively develop and
               encourage sales over the telephone. The tools provided are practical and can be
               immediately applied, aiding the sales technique and improving the conversion of
               sales calls. With this course, users will:


                   •  Become more successful at helping people buy over the phone
                   •  Understand the guiding principles of sales
                   •  Be able to explain the motivation behind people’s buying decisions
                   •  Be able to structure and plan for calls
                   •  Develop an effective approach to approaching, establishing, building and
                       securing a sale








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