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CONSUMER CREDIT REGULATIONS

60 minutes, including interactions and videos

Suitable for

This course is for those involved in processing consumer credit agreements,
including:

• Counter Staff • Brokers
• Bank or Credit Workers • Business Development
Managers
• Retail Assistants • Call Handlers
• Sales Representatives • Managers
• Directors

Overview

It is estimated that 38.5 million adults in the UK have some form of credit
arrangement. This means that credit forms an important part of our economy.
However, the risks to individuals, lenders and the economy mean that it is an area
that needs to be properly regulated with employees requiring regular training to help
ensure compliance.

This Consumer Credit Regulations e-learning course sets out to provide your
learners with a thorough understanding of the strict processes and procedures that
must be adhered to in order to ensure any credit agreement meets the standards as
set out by the Financial Conduct Authority.

Course Objectives

This course provides learners with the opportunity to fully understand the process of
applying the Consumer Credit Regulations:

• Understand Consumer Credit Regulations and how they are applied
• Apply a creditworthiness assessment effectively
• Be able to protect vulnerable customers applying for credit
• Ensure you can provide more information to consumers when required
• Provide relevant pre-contract information and complete required
documentation
• Establish the process for finalising an agreement

• Understand consumer rights regarding cancellation, cooling-off periods
and settling agreements early

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