Page 34 - Ledger Nano X User Manual

Fix connection issues

If you encounter connection issues when trying to connect your Ledger hardware wallet,
try the following solutions one by one.

Mac, Windows or Linux

1. Close other applications (Ledger apps, crypto wallets, Geth, Parity, Mist, Bitcoin Core,
​
etc).
2. Turn OFF VPN and anti-virus.
3. Change the USB cable if possible
4. Try different USB ports.
5. Restart your computer.
6. Try another computer.

If the problem persists, please select your system below.

Windows

● Update USB input device drivers
1. Open Devices and Printers from Control Panel.
2. Double-click Nano X and open the Hardware tab.
3. Select USB Input Device and click Properties.
4. Click Change Settings.
5. Click the Driver tab.
6. Click Update driver and select automatic driver selection.
7. Repeat this for both USB Input Devices.
● If it still does not work, please try on a Mac to verify that your Ledger Nano X is
working properly.

Mac

If you're having connection issues on a Mac, you can try giving Ledger Live full disk
access:
1. Open System Preferences.
2. Go to Security & Privacy.
3. In the Privacy tab, add Ledger Live to the Full Disk Access list.

Linux
On Linux you need to create a set of udev rules to allow device access. Refer to the
Chrome USB API documentation for details. Please follow the instructions below.
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1. Setup

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