Page 22 - MASENO GENERAL INFORMATION BOOKLET 2019b

MASENO UNIVERSITY GENERAL INFORMATION

PROTECTING YOUR RIGHTS ON CAMPUS
The University is committed to a policy of equality. Students who feel they
have a grievance have several channels through which advice and infor-
mation may be sought and further action may be initiated, if necessary.
Grievances of any kind should, as a general rule, be dealt with if possible
through the most direct channels possible. Sometimes problems may be
solved by raising them directly with the person concerned or through the
academic or administrative department involved. If this is not possible, a
number of other avenues exist.
The Director of Students Affairs (SA) office exists to enable any student
who has any grievance with the University, its staff or fellow students, to
have that grievance evaluated and action taken, if appropriate. All contacts
with the SA are guaranteed to be absolutely confidential and remain so
unless it is the wish of the student that it be otherwise.
The Director SA will empathetically and impartially examine any grievanc-
es which a student may have, in order to ascertain the facts and validity of
the case. S/he has access to all relevant persons in the University and has
freedom to investigate. S/he is independent from any institutional influence
and reports directly to the Vice-Chancellor. In general s/he serves as a
mediator to resolve disputes informally rather than as an arbitrator.
Other channels open to students include the Students’ Organization of
Maseno University (which also offers legal advice), the Student Counsel-
ling Service and the Director Students Affairs Office. In all cases consulta-
tions are confidential.

21