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from the service center

Keeping calm & carrying on

Life is very different now. From the outset of the COVID-19 pandemic, we sensed our daily routines would change, we just didn’t know
how much or for how long. We now know that our collective futures, at least in the short run, will most likely still include masks, social
distance, hand washing, sanitizing, and a myriad of other ‘stay safe’ habits. Until an effective vaccine is widely distributed, we need to
be careful and conscientious, and continue to find ways to adapt, innovate, and thrive despite all of the challenges. We must keep on
living our best lives, however different they may be. With so many unknowns, it can be reassuring to take time to reflect on what we DO
know. We know:

We remain unified. We will prevail.
MIL is not just a business, it’s a community. We support 2020 has taught us many valuable lessons. With the help
one another—readily sharing our insights and new ways of MIL’s steady and creative leaders, we’ve found inventive
of coping and helping when struggles are encountered. ways to keep working and producing despite many
We recognize that our customers depend on our support, obstacles. We learned how to communicate effectively
and our mission is to find a way to deliver despite the through virtual meetings and email. Working further apart
circumstances. Our shared purpose to make a difference physically, has made us more fully appreciate the value
keeps us united and functioning as a team, because together of collaboration. Leveraging technology like SharePoint
is how we are getting the job done in the time of COVID-19. and Teams, MIL managers have been able to keep their
own teams united. Most importantly, we’ve learned that
We can adapt. as an organization we are more agile and flexible than
we ever imagined. Despite each person’s unique set of
Not everyone is living the same experience during the circumstances, MIL employees have continued to perform
pandemic. Some employees’ work is fully remote, some are at an extraordinarily high level, delivering uninterrupted
non-remote but working in socially distant and masked service and top-quality products to our customers. This
workplaces, and some people are functioning in “hybrid” excellence in the face of a once-in-a-century pandemic
environments. Some MIL staffers are coping with kids at has allowed MIL to grow and prosper even in these
home or are home alone or sharing spaces with spouses, economically challenging times. .
roommates, and extended family. In many cases, we’ve
needed to make our living spaces into our workplaces as
well as classrooms for the virtual students in our lives. What We are grateful.
all of these experiences have taught us is that we are more Thank you to everyone at MIL that has persevered in the
adaptable than we ever thought, capable of transforming our face of adversity. To the team leads and managers that have
approach and routine to adjust to a dramatically different kept things moving through their hard work and ingenuity,
normal; even one that we may not have picked given a we appreciate your leadership. For the MIL “frontline
choice. Both MIL the company and MIL the people have workers” who have shown up every day despite the risks
proven we can successfully pivot when needed. Our success because they had a job to do and customers who depended
“keeping on” during this most unusual of times gives us on them, we salute you. And for everyone companywide
confidence that we’ll continue to find our way through who made the changes necessary to keep calm and carry on,
the current crisis. We believe MIL will come out of this we say Job well done!
public health emergency a wiser and more compassionate
company, with employees that know MIL and its leadership
stepped up and leaned in when it mattered most.

fall 2020 | The MIL Connection | 3