Page 11 - The MIL Connection: Summer 2022

2022 CEAR Awards

MIL is pleased to report that two of our long-time customers,
the U.S. Department of State and the FAA, are once again
recipients of the Association of Government Accountant’s
(AGA) Certificate of Excellence in Accountability Reporting
(CEAR) Awards. MIL VP Bruce Corfield attended the AGA’s
black-tie Program Awards Banquet on June 2nd held at the
Marriott Marquis in Washington, DC. At the invitation-only
event, Bruce witnessed the agencies’ efforts being recognized
and lauded by a crowd of nearly 300 fellow AGA members
and industry professionals.
Established in 1997, the CEAR program was developed
to improve financial accountability at federal agencies by
implementing Performance and Accountability Reports
(PARs) or Agency Financial Reports (AFRs) to improve
transparency and spur improvements in federal agency use of
taxpayer dollars.
MIL is proud to be a Corporate Sustaining partner of the
AGA, which serves government accountability professionals
by providing quality education, fostering professional
development and certification, and supporting standards and
research to advance government accountability.

employees of the month

May 2022: Majelyn Phillips

Majelyn Dela Cruz Phillips (Maj) works as a supervisor on MIL's Library of Congress (LoC) IT Service
Desk contract. Maj exemplifies MIL's true core values focused on customer service and dedication to
our work. Maj has done an outstanding job of implementing continual service improvements efforts.
She works tirelessly to increase ticket resolution, meeting daily with her Tier 2 team to review tickets
and discuss issues. She has successfully planned and executed the ServiceNow Knowledge Management
initiative that was a top priority for our Library client and was instrumental in changing the culture of
the service desk.

Maj has earned the respect of her customers and has been referred to as a "rock star" many times by different LoC employees,
including VIP users that she and her team cater to on daily basis. Maj’s recent accomplishment was to achieve an extremely
aggressive SLA pertaining to our Priority 4 tickets, which are processed in thousands on a monthly basis. For the month of
January 2022, Maj and her team were able to achieve the SLA target of 97 percent resolution! This was an extremely difficult
target to achieve, but Maj's dedication, competency, and management skills were key to meeting the challenging goal.

K ee p i n t o uc h!
Keep in touch!

Be sure to follow MIL on Facebook,

Instagram, LinkedIn, and Twitter!

summer 2022 | the MIL connection | 11