Page 15 - The MIL Connection: Winter 2024

Kelly Mason chosen as 2023-2024 HDI Capital Area

Best Service & Support Technician

Kelly Mason, an MIL Technical Support Specialist at the Kelly and the other nominees participated in video interviews
Library of Congress supporting the US Copyright Office, was discussing topics such as customer experience, leadership, and
selected as the recipient of HDI Capital Area’s 2023-2024 technical aptitude, which were sent to a panel of experienced
Best Technician award. Kelly joined MIL in 2017 and has IT management professionals who completed the judging
been integral to the team’s ongoing successful performance process. During the awards celebration on December 1st, Kelly
ever since. Kelly strives to deliver an excellent experience in was presented with the local award, and now moves on as a
every customer service interaction he performs. Kelly was regional nominee. Regional winners will travel to HDI Support
nominated by Terry Gilchrist, manager of the Copyright World Live in Denver, Colorado where the national winner
section of the OCIO Service Desk contract, who documented will be announced.
several of the many excellent qualities Kelly displays in
Join us in congratulating Kelly and wishing him best of luck in
his work that make him deserve the award. As part of his
the next levels of competition!
nomination, Terry noted, “Kelly Mason continues to excel
at a high level with supporting the Copyright Service Desk
staff and external customers. Kelly is always diligent with
troubleshooting issues and goes above and beyond to find an
answer for internal/external users.”

Handshakes, high fives, and hotcakes!

Executive VP Tom Clark handed out several “Awesome Employee of the Moment Awards” during a recent pancake breakfast
for members of the REPS team in Lexington Park. Recognizing the “stars” on his team is always an exciting time for Tom, who
believes hard work and stellar achievements deserve acknowledgment and cheers!

winter 2024 | the MIL connection | 15