Page 24 - Staff Handbook 2024

ID badge in case of an emergency.
Please ensure that this procedure is
kept with you at all times, along with
your ID badge.
Professional Behaviour and our
Code of Conduct
Just Better Care Australia has a culture
that upholds standards of honesty,
integrity and equality throughout the
organisation. We respect and support
the fundamental rights of all customers
to continue living independently in
their own home. We respect the rights
of our customers to direct their own
care, choose their own provider, the
services they receive and the freedom
for them to engage an advocate.
In our work practices we respect
the partnerships we have and the
providers we support through
brokerage. We practice ethical
brokerage practices with our partner
organisations, and we commit to not
solicit, entice or approach customers
to change their provider.
Just Better Care staff maintain the
NDIS Code of Conduct, which requires
workers and providers who deliver
NDIS supports to:
•
Act with respect for individual rights
to freedom of expression, self-
determination and decision-making
in accordance with relevant laws and
conventions
•
Respect the privacy of people with
disability
•
Provide supports and services in a
safe and competent manner with
care and skill
•
Act with integrity, honesty, and
transparency
•
Promptly take steps to raise and
24 •
•
act on concerns about matters that
might have an impact on the quality
and safety of supports provided to
people with disability
Take all reasonable steps to prevent
and respond to all forms of violence,
exploitation, neglect, and abuse of
people with disability
Take all reasonable steps to prevent
and respond to sexual misconduct.
Just Better Care staff maintain the
Aged Care Code of Conduct. Under
the Aged Care Code of conduct when
providing care, supports and services
to people, must:
•
•
•
•
•
•
•
Act with respect for people’s rights
to freedom of expression, self
determination and decision making
in accordance with applicable laws
and conventions;
Act in a way that treats people with
dignity and respect, and values their
diversity;
Act wih respect for the privacy of
people;
Provide care, supports and services
in a safe and competent manner,
with care and skill;
Act with integrity, honesty and
transparency;
Promptly take steps to raise and act
on concerns about matters that may
impact the quality and safety of care,
supports and services;
Provide care, supports and services
free from:
•
all forms of violence,
discrimination, exploitation,
neglect and abuse; and sexual
misconduct; and
•
take all reasonable steps
to prevent and respond
to: all forms of violence,
Just Better Care © Staff Handbook