Page 26 - Taylor Hall signage-Design Research_Methods-2017

Research Methods

1. Stakeholder Maps

Stakeholder Maps help to visually consolidate and communicate the key constit-
uents of a design project, setting the stage for user-centered research and de-
sign development.

2. Customer Experience Audit

Customer experience audits captures the day to day context in which people
engage with our service.

3. Cognitive Walkthrough

Cognitive walk through is a method that evalutes whether the order of cues and
prompts in a system reflect the way people cogntively process task and antic-
ipate “next steps” of a system. This is a usability inspection method on digital
wayfinding sign.

4. Graffiti Walls

Graffiti walls provide an open canvas on which participants can freely offer their
written or visual comments about the wayfinding system, directly in the context
use. Here we can ask students about their feelings, emotions, and experience
with navigating through campus and Taylor Hall.

5. Fly-on- Wall Observation

A fundamental research skill, observation requires attentive looking and system-
atic recording of phenomena-including people artifacts, enviroments, events,
behaviors and interactions